Shipping policy

Shipping Policy

Thank you for shopping with us! We aim to provide a smooth and reliable shipping experience. Please review the details below regarding order processing, shipping, and policies related to delivery issues.

Order Processing

  • All orders are processed and shipped within 2 business days of purchase, excluding weekends and holidays.

  • Once an order has been shipped, we are unable to make any changes to the shipping address, product selection, or order details. Please review your order carefully before completing checkout.

Shipping Addresses

  • Customers are responsible for entering the correct and complete shipping/mailing address at the time of purchase.

  • If an incorrect or incomplete address is provided and the order is delivered to that address, we are not responsible for replacement or refund.

  • If you wish to have the order sent to the correct address, a new order will need to be placed.

Delivery Confirmation and Missing Packages

  • If the carrier marks the order as delivered (including cases with photo or scan proof of delivery), but the package goes missing (e.g., due to theft or being misplaced), we are not liable for replacement or refund. Please ensure that your delivery location is secure and consider using package lockers or safe drop-off points when possible.

Lost Orders in Transit

  • If your order is lost in transit and there is no delivery confirmation or proof of delivery from the carrier, we will issue a replacement shipment once the expected shipping timeline has passed.

General Notes

  • Shipping timelines provided at checkout are estimates and may vary depending on carrier delays, holidays, or other unforeseen circumstances.

  • We are not responsible for delays caused by customs, weather, or carrier service disruptions.

Questions or Concerns

If you have any questions about your order or shipping status, please contact our customer support team. We are happy to assist you.