Refund policy

Product Warranty

At Hawk Nest Hammocks we stand behind all of our products with our two-year limited warranty. If your product arrives damaged, defective, or if you have issues during use please submit a warranty claim by sending us a message through our contact us form to start a refund or replacement so we can make it right.

Unfortunately our warranty does not cover:

  • Regular wear-and-tear
  • Improper use, including exceeding the maximum weight capacity or using an over sized sleeping pad in the sleeping pad pocket. Damages caused by a sleeping pad over 28" wide, 78" long and 3" thick will void the warranty.
  • Accidental damage resulting from improper use, including falls from the hammock that result in rips or tears to the fabric.
  • Cosmetic, non-structural or functional damage such as interior pocket damage
  • Modifications

Avoid using duct-tape or other materials that can leave a residue on the tent as doing so may void your warranty.

*Even if you don't plan on using your Hawk Nest within two year of purchase, please make sure to at least test it before the warranty expires. We are not responsible for damaged or defective items after two-years of your purchase.

Submit a warranty claim by contacting our support team on our contact us page.

Return Policy

If you’re not completely satisfied with your purchase, return your item(s) within 30 days after they have been received for a refund. PLEASE NOTE that shipping charges are not eligible for refunds. Please review the policies below before you start your return to ensure you qualify for a refund:

Item Condition

Items must be returned in new or like-new condition to qualify for a refund. Conditions that would not qualify for a refund include (but are not limited to):

  • Dirt, grass, or sun stains are clearly visible
  • Fabric smells like campfire smoke
  • Residue is present from duct-tape or other adhesives
  • Items that have been modified in any way from the way it was originally received
  • Items that are marked as "Final Sale" 

To return your order, send us a message on our contact us page with photos of the product packed in its original packaging and let us know why you are returning the product.

Refund Method (Original Payment Only)

All refunds are issued only to the original payment method used at checkout.

We cannot refund to a different card, bank account, or method (e-transfer, cash, gift card, etc.).

If your original card/account has been cancelled, closed, or replaced, the refund will still be sent to that original card/account. Your bank or card issuer will route the funds to your current account or otherwise credit you according to their policies.

For payments made via Shop Pay, Affirm, PayPal, or other third-party providers, refunds will be processed through that same provider and are subject to their timelines.

Please allow 5–10 business days after we issue the refund for it to appear on your statement.

This policy applies except where prohibited by law and does not affect your statutory rights.

 

Exchanges

Unfortunately we do not allow any exchanges of any products currently.

Backyard Trial

We are so confident in our products that we offer a "backyard trial". Try our products in the backyard. If you are unsatisfied, send it back for a full refund. Make sure when you purchase your tent to include Unlimited Free Returns so you aren't charged to send it back. It's that easy.

To qualify for the Backyard Demo full refund, make sure there is no:

  • Obvious wear
  • Exposure to campfire smoke
  • Pet hair in the hammock

Other return requests are evaluated case by case. To initiate a return, please submit a Return Request (see below).


Starting a Return

Simply send us an email via our contact us page with your return request.

Once we receive your return request, we'll review it and if approved, we will send you a return shipping label that you will need to print and attach to the outside of your package. Then, simply drop it off at the nearest drop-off location. PLEASE NOTE: We will only supply a return shipping label if you have purchased the "Unlimited Free Returns" add-on, otherwise you will be required to cover the return shipping fees.


Once we receive your return, we will perform a quick inspection and then notify you that we have processed your refund. If you opted for a refund, it will be credited back to your original payment method within 3-5 business days of receiving your return. 


Items sent back to us without first requesting a return will not be accepted.